DRIVER TERMS OF SERVICE
Effective Date: April 1, 2025
This Transportation Provider Service Agreement (“Agreement”) is a legally binding contract between you (“Transportation Provider,” “Driver,” “you,” or “your”) and Spinr Mobility Inc. (“SPINR,” “Spinr,” “we,” “us,” or “our”). It governs your use of SPINR Mobility Inc website, mobile applications (including the “Driver App”), and any associated platforms or technologies (collectively, the “SPINR Service”). By clicking “YES, I AGREE,” or by continuing to access or use the SPINR Service, you expressly and voluntarily agree to be bound by this Agreement. If you disagree with any provision, you must cease using the SPINR Service immediately.
1. THE SPINR SERVICE
1. Rideshare Software Platform: SPINR provides a technology platform enabling registered riders (“Riders”/“Customers”) to request rides from independent third-party transportation providers like you.
2. Relationship Between Parties: The relationship between the parties is solely as independent business enterprises, each of whom operates a separate and distinct business enterprise that provides a service outside the usual course of business of the other. This is not an employment agreement, and you are not an employee. You confirm the existence and nature of that contractual relationship each time you access our Platform. We are not hiring or engaging you to provide any service; you are engaging us to provide you access to our Platform. Nothing in this Agreement creates, will create, or is intended to create, any employment, partnership, joint venture, franchise or sales representative relationship between you and us. The parties do not share in any profits or losses. You have no authority to make or accept any offers or representations on our behalf. You are not our agent, and you have no authority to act on behalf of SPINR.
3. No Transportation Carrier Role: SPINR is not a transportation carrier, taxi operator, or direct rideshare employer. You operate independently, with SPINR merely facilitating rider-driver matching.
4. Service Scope: The SPINR Service addresses rideshare facilitation and does not include delivering goods, meals, or other logistics outside passenger transport.
5. Provision of Services: You retain full discretion over when, where, and how frequently you provide Services via the Platform. Spinr does not require you to accept a minimum number of rides nor prevents you from offering services through other platforms. However, Rider experiences, and ratings may affect your continued access to the Platform.
6. Platform Availability: SPINR does not promise any minimum ride requests or guaranteed earnings. We may modify or discontinue certain features at any time.
7. License Grant: Spinr grants you a limited, non-exclusive, revocable, non-transferable license to use our Platform (including the Driver App) exclusively to facilitate your provision of rides to Riders during the term of this Agreement.
2. REGISTERING AS A TRANSPORTATION PROVIDER
1. Account Creation: To be a driver, you must register and furnish personal/vehicle info. You must keep account data (contact details, payment method, etc.) accurate and current.
2. Legal Eligibility: You must be at least twenty-five (25) years of age (or older, if local law requires), able to form a contract, and hold any required driver's license/class for rideshare service.
3. Privacy & Data: By registering, you consent to SPINR’s Privacy Policy, which explains how we handle personal data.
4. Local Municipal Bylaws: If your city or province mandates a Private Transportation Company (“PTC”) permit or other local ride-hailing license, you must obtain and maintain it at your own cost. SPINR is not liable for your non-compliance, and by accepting these terms, you specifically indemnify SPINR from any claims arising due to your non-compliance.
3. SPINR AFFILIATES & PARTNERSHIPS
1. Collaborations: SPINR may partner with municipalities, corporate sponsors, or nonprofits (“Affiliates”) to promote/subsidize rides.
2. Third-Party Beneficiaries: Affiliates benefit from the disclaimers, indemnities, and dispute resolutions stated in this Agreement.
4. YOUR VEHICLE & DRIVER REQUIREMENTS
1. Lawful Vehicle Access: You must supply your own vehicle complying with local ride-hailing regulations (safety checks, model year, etc.). SPINR does not provide vehicles.
2. Operational Costs: You bear responsibility for fuel, tolls, repairs, registration, and any operating expenses. SPINR does not reimburse or cover them.
3. Traffic Violations: You are responsible for any traffic violation fines, penalties and charges arising.
4. Regulatory Compliance: Your vehicle must fulfill municipal, provincial, or federal ride-hailing laws.
5. Driver’s License: You must hold a valid license (e.g., Class 5 in Alberta, or G, etc. in Ontario, if required in your province/jurisdiction).
6. Vehicle Changes: If you swap or upgrade vehicles, you must promptly update SPINR with new vehicle details and ensure it meets the same legal standards (registration, insurance, etc.).
7. Periodic Background Checks: You acknowledge that SPINR or local authorities may require ongoing or periodic background/driver record checks. Continuing service depends on passing such checks. SPINR is unable to register or provide its Services to Drivers with a criminal record that has not been subject to a pardon.
8. Legal Compliance: You must independently comply with all applicable laws and regulations, including licensing, permits, insurance, and safety standards required to provide transportation services in your jurisdiction.
9. Cameras: All drivers are required to maintain an internal surveillance camera that is to be operational at all times during rides. Video recordings must be retained for thirty (30) days and provisioned to Spinr on demand.
5. DRIVER IDENTIFICATION (DRIVER ID)
1. Credentials: Upon approval, SPINR provides you with a unique Driver ID/login for the Driver App.
2. Security Obligations: Safeguard these credentials; do not share or misuse them.
3. Access Revocation: SPINR may revoke or suspend your credentials if it suspects fraud, breach, or other misconduct.
6. RIDE-SHARE ITINERARIES & ON-DEMAND RIDES
1. Dynamic Routing: SPINR may generate real-time shared or on-demand routes for you to follow.
2. Updates: Your itinerary can change mid-ride. You agree to follow the updated instructions from the Driver App.
3. No Guarantee of Requests: SPINR does not assure a specific volume of ride requests or any guaranteed income.
7. PERFORMANCE OF TRANSPORTATION SERVICES
You agree to:
1. Keep App Active: Keep the Driver App, GPS, and data-enabled unless calling a Rider or using a mapping app.
2. Follow Sequence: Execute pickups/drop-offs in the exact order the app stipulates.
3. Timely Arrival: Notify riders upon arrival and wait for the duration specified in the app.
4. Safe & Professional Transport: Comply with traffic laws, ensuring continuous, safe passage for each route.
5. Driver Conduct: Avoid smoking, drug use, or disruptive acts while on duty.
6. Complete Assigned Itinerary: Fulfill each assignment diligently, aligned with (a) this Agreement, (b) local laws, and (c) industry standards.
Failing to adhere may constitute a material breach.
8. USE RESTRICTIONS
You shall not:
1. Reverse Engineer or Copy: Modify or replicate the Website, Driver App, or SPINR Service.
2. Bypass Limits: Circumvent user/time restrictions or attempt accessing restricted data.
3. Data Mining or Scraping: Deploy scripts, bots, or scrapers that overload or gather platform data without permission.
4. Security Interference: Undermine SPINR’s security or operational processes.
5. Commercial Exploitation: Resell, rent, or license SPINR’s software/data without prior consent.
6. Illegal Purposes: Use for unlawful activities, spam, IP infringement, or endangering minors.
9. DRIVER REPRESENTATIONS & WARRANTIES
1. Licenses & Permits: You hold valid licenses, permits, insurance, and any mandated credentials for commercial rideshare.
2. Compliance: You follow relevant municipal, provincial, and federal laws (including seatbelts, child seats, or other safety regulations).
3. Accuracy: All data you provide to SPINR is current and accurate, and you’ll keep it updated.
10. NON-EXCLUSIVE RELATIONSHIP
This Agreement does not guarantee exclusivity. You may drive for other rideshare apps, and SPINR may partner with other drivers or providers.
11. NON-DIVERSION & NON-SOLICITATION
1. No Diversion: You will not use your relationship with SPINR or data gleaned to steer potential riders or employees to a competitor.
2. No Solicitation: During the term and for six (6) months afterward, you shall not solicit SPINR’s employees/contractors to leave or join a competitor.
12. DRIVER STAR RATINGS
1. Quality Metric: Riders may rate you. SPINR can leverage these ratings to allocate or limit future ride requests.
2. Complaints: Consistently low ratings or unresolved complaints may trigger warnings, suspension, or termination.
13. DRIVER PERSONNEL
1. Your Employees/Contractors: If you use staff, they must accept to be bound by these terms.
2. Liability: You are solely responsible for wages, insurance, taxes, etc., for your personnel. They are not SPINR employees.
3. No Agency: SPINR disclaims liability for acts/omissions of your staff.
14. INSURANCE & TAXES
1. Mandatory Insurance: You must maintain personal or commercial auto insurance meeting local laws/requirements (e.g., rideshare endorsements).
2. Claims & Coverage: Your own policy is primary in accidents. You typically submit claims to your insurer.
3. Taxes: You handle all taxes (income, sales, payroll if you have employees). SPINR is not liable for your tax obligations or miscalculations.
4. Indemnity: You indemnify SPINR for tax or penalty claims arising from your non-compliance.
15. INTELLECTUAL PROPERTY
1. Ownership: SPINR or its licensors own the Website, Driver App, and associated software and Intellectual Property (“IP”).
2. Limited License: Subject to this Agreement, SPINR grants you a non-exclusive, non-transferable, revocable license to use the Driver App for rideshare.
3. Feedback: Suggestions or ideas you give can be used by SPINR without you being compensated.
4. All Rights Reserved: We reserve all rights not expressly granted in this Agreement. Our Services and all data gathered through SPINR, including all intellectual property rights therein (the “Platform IP”), are and remain our property and/or that of our licensors, as applicable. Neither this Agreement nor your use of SPINR’s or our licensors’ company names, logos, products or service names, trademarks, service marks, trade dress, other indicia of ownership, or copyrights (“SPINR Names, Marks, or Works”) or the Platform IP conveys or grants to you any rights in or related to the Platform IP, or related intellectual property rights, including SPINR’s Names, Marks, or Works, except for the limited license granted above. You shall not, and shall not allow any other party to: (a) license, sublicense, copy, modify, distribute, create, sell, resell, transfer, or lease any part of the Platform IP or Authorized SPINR-Branded Materials; (b) reverse engineer or attempt to extract the source code of our software, except as allowed under law; (c) use, display, or manipulate any of SPINR Names, Marks, or Works for any purpose other than to provide Rides; (d) create or register any (i) businesses, (ii) URLs, (iii) domain names, (iv) software application names or titles, or (v) social media handles or profiles that include SPINR Names, Marks, or Works or any confusingly or substantially similar mark, name, title, or work; (e) use SPINR Names, Marks, or Works as your social media profile picture or wallpaper; (f) purchase keywords (including, but not limited to Google AdWords) that contain any SPINR Names, Marks, or Works; (g) apply to register, reference, use, copy, and/or claim ownership in SPINR’s Names, Marks, or Works, or in any confusingly or substantially similar name, mark, title, or work, in any manner for any purposes, alone or in combination with other letters, punctuation, words, symbols, designs, and/or any creative works, except as may be permitted in the limited license granted above; (h) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any part of our Platform or data; or (i) aggregate SPINR’s data with competitors’.
16. CONFIDENTIALITY
1. Definition: “Confidential Information” means data designated confidential or which a reasonable person understands as proprietary.
2. Use/Disclosure: Neither party uses or discloses the other’s Confidential Information except as necessary for obligations or rights under this Agreement.
3. Return/Destruction: Upon termination, promptly return/destroy SPINR’s Confidential Information, subject to record retention laws.
17. PRIVACY & SERVICE DATA
1. Privacy Policy: You consent to SPINR’s Privacy Policy, detailing how personal data is handled.
2. Service Data: SPINR automatically collects your route, pickup/drop-off times, driver/rider IDs, and payment info as part of normal operations.
3. Data Retention: SPINR may store ride data as long as needed for operational/legal purposes.
18. LIMITATION OF LIABILITY
1. Driver-Rider Interactions: SPINR is not responsible for disputes or claims between you and Riders. You assume associated risks.
2. No Liability for Intercepted Data: Internet data can be intercepted. SPINR secures transmissions but is not liable for outside hacking or tampering beyond our control.
3. Exclusion of Damages: To the fullest extent permissible, SPINR is not liable for indirect, incidental, or consequential losses (lost revenue/profits, goodwill, data).
4. Liability Cap: If liability cannot be fully disclaimed, SPINR’s total liability is capped at the amounts you paid to SPINR in the 6-month period preceding the claim unless the law requires otherwise.
19. DISCLAIMER OF WARRANTIES
1. As Is / As Available: SPINR provides our Services and any additional products or services “as is” and “as available” without guarantee or warranty of any kind, and your access to our platform is not guaranteed to result in any ride requests. We do not warrant that our platform will be accurate, complete, reliable, current, secure, uninterrupted, always available, or error-free, or will meet your requirements, that any defects will be corrected, or that our technology is free of viruses or other harmful components. We will not be liable for any service interruptions or losses resulting from service interruptions, including but not limited to system failures or other interruptions that may affect your access to our platform.
2. Lead Generation Only: We provide lead generation and related services only and make no representations, warranties or guarantees as to the actions or inactions of the riders who may request or actually receive rides from you. We do not screen or evaluate these riders. Some jurisdictions provide for certain warranties, such as the implied warranties of merchantability, fitness for a particular purpose, accuracy, availability, safety, security, and non-infringement. We exclude all warranties to the extent those regulations allow.
3. No Guarantee of Safety/Quality: We do not assure uninterrupted operation, virus-free software, or any fitness for a specific purpose beyond what the law mandates.
4. Use at Own Risk: You waive statutory warranties to the maximum extent allowed.
5. Disputes: If a dispute arises between you and your riders or any other third party, you release us from losses of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
6. Use of Algorithmic Technology/Artificial Intelligence: We may use algorithms and/or Artificial Intelligence (“AI”) in an attempt to facilitate rides and improve the experience of users and the security and safety of our platform; any such use does not constitute a guarantee or warranty of any kind, expressed or implied.
20. RELEASE & INDEMNIFICATION
1. Release: You release SPINR from claims/damages arising from Rider disputes or wrongdoing by third parties.
2. Indemnification: You agree to defend, indemnify, and hold SPINR (and its officers, employees, and agents) harmless from claims or losses due to (a) your negligence or misconduct, (b) violation of laws, or (c) breach of this Agreement.
21. RELATIONSHIP OF PARTIES
1. Independent Contractors: This Agreement does not create employment, joint venture, or agency.
2. Driver Discretion: You determine how to fulfill each ride, subject to in-app route instructions and local laws.
22. TERM & TERMINATION
1. Term: This Agreement is effective as of the date and time you accept it and will continue until terminated by you or us.
2. Termination by SPINR: We may suspend or end your access anytime, with or without cause or notice.
3. Driver Termination: You may terminate this Agreement (a) without cause at any time upon seven (7) days’ prior written notice to SPINR and (b) immediately, without notice for SPINR’s violation or alleged violation of a material provision of this Agreement. Uninstalling the Driver App and notifying SPINR is your method of termination.
4. Survival: Upon termination, each party will remain responsible for its respective liabilities or obligations that accrued before or as a result of such termination. Once this Agreement is terminated, you will no longer be able to access our Platform to provide Rides. You agree to use commercially reasonable efforts to return any SPINR Branded Materials.
23. DISPUTES & ARBITRATION
1. Binding Arbitration: Any dispute from this Agreement is resolved by binding arbitration in Toronto, Ontario, under the Arbitration Act, 1991 (Ontario).
2. Final & Binding: Arbitration outcomes are final, with narrow appeal rights.
3. No Jury Trial/Class Action: You waive the right to a jury trial or to join a class action.
4. One-Year Limit: Any claim must commence within 1 year of the incident date or is permanently barred.
24. FORCE MAJEURE
1. Unforeseeable Events: SPINR is not liable for delays/failures due to uncontrollable events (weather, labour strikes, government orders, network outages, pandemics).
2. Obligation Suspension: Duties are suspended until conditions normalize.
25. NOTICE
1. To SPINR: Contact us via “Contact Us” at www.spinr.ca.
2. To You: We may notify you by email or phone at the number listed in your driver account.
26. ASSIGNMENT & NON-WAIVER
1. Driver Assignment Restriction: You cannot assign or delegate rights/obligations under this Agreement without SPINR’s written approval.
2. SPINR Assignment: We may assign or transfer our rights and obligations freely.
3. No Waiver: Delayed or partial exercise of any right by SPINR is not a waiver of that right.
27. GENERAL PROVISIONS
1. Governing Law: This Agreement is governed by Ontario law and any relevant Canadian federal statutes.
2. Exclusive Jurisdiction: Non-arbitrable disputes fall under Ontario courts.
3. Entire Agreement: This Agreement, and its Schedules and related policies, constitute the entire agreement and understanding with respect to the subject matter expressly contemplated herein and therein and supersedes all prior or contemporaneous agreements or undertakings on this subject matter.
4. Language Version: If translations conflict, English prevails.
5. Export Compliance: You shall not use or re-export the Driver App in violation of Canadian trade sanctions or export laws.
6. Severability: If any provision is invalid, it is reformed to reflect its original intent as allowed by law; the remaining provisions remain enforceable.
28. PAYMENT & INCENTIVES (IF APPLICABLE)
1. No Guaranteed Pricing: SPINR can alter fare structures or driver payout percentages at any time.
2. Incentive/Bonus Programs: If SPINR offers any promotions or bonuses, these may change or end without notice, and their fulfillment depends on you meeting all conditions specified.
3. No Obligation to Continue: SPINR can suspend or discontinue incentive programs at its discretion.
29. TRADEMARK & BRAND USAGE
1. No IP Infringement: You shall not use SPINR’s logos, brand elements, or distinctive marks except as explicitly authorized (e.g., window decal, in-app icons).
2. No Unauthorized Marketing: Public marketing using SPINR’s brand or stylized content requires written approval. You must avoid misrepresenting yourself as SPINR’s employee or agent.
30. SPINR DRIVER POLICY
1. Acceptance of Terms of Service and SPINR Driver Policy: The Driver hereby expressly acknowledges, agrees to, and shall be bound by the terms and conditions set forth in the SPINR Driver Policy, effective April 1, 2025, as amended from time to time. The Driver further agrees that continued use of the SPINR platform or acceptance of ride requests shall constitute ongoing and binding acceptance of any updates or modifications to said policy, which SPINR may implement at its sole discretion with reasonable notice. For greater clarity, the SPINR Driver Policy, effective April 1, 2025, and as may be amended, forms a part of this binding and enforceable legal agreement and is attached hereunder as Schedule “A.” Further binding and enforceable legal agreements are attached hereunder as other Schedules that may be amended from time to time without notice.
31. CITY OF REGINA LEGAL CONSENT (IF APPLICABLE)
1. City of Regina Legal Consent: I authorize the City of Regina (the “City”) to collect this personal information indirectly through accessing copies of this information collected by and for Spinr and to disclose this information to the City. I further consent to the disclosure by the City to Spinr and law enforcement agencies of: my personal information, including my full name, phone number, and email address; complete information relating to my Saskatchewan driver’s licence; my criminal reference check; my driving record abstract; my certificate of insurance for the PTC vehicle that I will be driving when providing transportation to passengers; confirmation that I have notified the insurance company insuring my vehicle that I offer or intend to offer transportation through a PTC; the licence plate number, vehicle identification number, make, model, and model year of my vehicle; confirmation that I have read and agreed to this consent; and information relating to my contravention of municipal by-laws, including but not limited to Chapter 546 (Licensing of Vehicles-For-Hire), my criminal offences, and my driving record, and any other information in accordance with Chapter 546. The information collected by the City shall be used to process, review and evaluate applications for licences under Chapter 546, to issue, monitor and regulate licences in accordance with Chapter 546, to suspend, terminate or revoke licences issued, and to investigate potential violations of Chapter 546, enforce compliance with its provisions, and to otherwise contact licence applicants and licence holders in relation to services offered by the City related to Chapter 546. This information is collected under the authority of Ss. 7, 8, 86, and 94 of the City of Toronto Act, 2006, and Chapter 546, Licensing of Vehicles-For-Hire. Any questions concerning this collection may be directed to the Manager of Compliance and Reporting, 850 Coxwell Avenue, 3rd floor, Toronto, Ontario, M4C 5R1 or by telephone at 416-392-6700. I confirm that I am the owner of the PTC vehicle to be used to offer transportation through the PTC, or else I confirm that the PTC vehicle owner understands that they are also legally responsible for any contraventions of Chapter 546 or any other applicable law when the PTC vehicle is being operated to provide transportation through the PTC platform. I confirm that the insurance company insuring the vehicle I will be operating has been advised I offer or intend to offer transportation through a PTC.
32. ACCEPTANCE
By clicking “YES, I AGREE” or continuing to use the SPINR Service, you confirm that you have read, understood, and agree to these expanded Terms of Service for Drivers. If you have questions or disputes, contact:
SPINR Support
Email: support@spinr.ca
Website: www.spinr.ca
Spinr Inc. – Delivering Advanced Rideshare Solutions for Drivers & Riders Safely and Efficiently
SCHEDULE “A”
SPINR DRIVER POLICY
Effective Date: April 01, 2025
1. INTRODUCTION
By signing up for or using the SPINR platform, drivers (“Drivers” or “you”) explicitly and voluntarily agree to comply and be bound by the terms and policies set forth in this Driver Policy. SPINR is committed to providing a safe, fair, and professional experience for both drivers and riders across Regina, Saskatoon, and throughout Canada. This document outlines the rules, responsibilities, and expectations for SPINR drivers to ensure compliance with applicable Canadian laws, promote safety, and enhance customer satisfaction.
A. Commitment to Sustainability
· Eco-Friendly Initiatives: SPINR encourages using fuel-efficient, electric, or hybrid vehicles and supports eco-friendly strategies to reduce carbon emissions.
· Green Transportation Goals: By taking part in these sustainability measures, drivers help SPINR maintain a positive environmental impact.
2. DRIVER ELIGIBILITY REQUIREMENTS
A. Age & Driving Experience
In order to qualify for eligibility as a Spinr, you must satisfy the following eligibility requirements:
1. Minimum Age: You must be at least twenty-one (21) years old to drive on the SPINR platform in Canada at the time of registration with the platform.
2. Driving Record Duration:
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· At least one (1) year of driving experience if you are twenty-five (25) or older.
· At least three (3) years of experience if you are under twenty-five (25).
B. Licensing & Documentation
In order to qualify for membership as a Spinr, you must present the following required documents:
1. Valid Canadian License: You must possess a valid, full-stage driver’s license for the province or territory in which you operate (e.g., Class G2 in Ontario, Class 5 in Alberta) that is in good standing and is not subject to suspension. Furthermore, you must have zero (0) demerit points associated with your lawful license.
2. Proof of Registration & Insurance: You must provide evidence of vehicle registration in the jurisdiction where you utilize SPINR’s services, and you must present your valid automobile business insurance per provincial/territorial requirements (e.g., Ontario’s standard auto policy), that includes all requisite coverage for a vehicle used by an independent contractor, such as yourself, in a Transportation Network Company.
3. Profile Photo: You are required to submit a clear headshot of the rider identification taken within the last six (6) months.
4. Documentation Currency: You are required to keep all required documents valid (including any local municipal bylaw requirements). Failure to update expired documents within 30 days may result in temporary deactivation.
5. Right to Inspect and Audit: Upon reasonable notice, SPINR may request proof of valid insurance, licenses, and any additional permits required in your jurisdiction. Failure to comply in a timely manner may result in temporary account suspension.
6. Ongoing Obligation to Maintain Currency of Credentials and Required Documentation: Drivers are solely responsible for ensuring that all licenses, insurance policies, permits, background checks, and other documents required by this Policy or by law remain valid and up to date. Should any credential lapse, become invalid, or be revoked, you must immediately cease providing rides on the SPINR platform and promptly notify SPINR.
C. Local Transportation Network Company/Bylaw Compliance
1. Regina & Saskatoon Bylaws: In municipalities like Regina, Saskatoon, or Moosejaw, you must adhere to local “Transportation Network Company” (“TNC”) bylaws, including obtaining a driver’s license if mandated.
2. Other Cities/Provinces: Be aware of and comply with municipal or provincial regulations that apply to ridesharing (e.g., Calgary, Edmonton, Vancouver).
D. Vehicle Requirements
1. Car Type: Must be a four-door vehicle with at least five seatbelts.
2. Compliance: The vehicle must meet all local model-year and safety inspection requirements (e.g., Ontario Safety Standards Certificate, if required).
3. Prohibited Vehicles: Taxis, stretch limousines, or non-partner rental cars (unless specifically allowed under local bylaws) are not permitted.
4. Right to Inspect and Audit: SPINR reserves the right to request random or scheduled vehicle inspections to verify compliance with vehicle requirements, safety standards, and local regulations.
E. Background Screening
1. Initial Check: Pass an initial background check, including a criminal record search (e.g., via RCMP or local police service) and a driver abstract review.
2. No Major Violations: No major convictions (e.g., impaired driving) within the past three years.
3. Annual Re-Screening: SPINR reserves the right to conduct yearly or periodic re-checks to maintain active driver status.
3. SAFETY & COMPLIANCE
A. General Safety Guidelines
1. Traffic Law Adherence: Follow provincial Highway Traffic Acts, local speed limits, parking regulations, and seatbelt laws.
2. No Substance Impairment: Never drive under the influence of drugs (including cannabis) or alcohol.
3. Seatbelt Enforcement: All passengers must wear seatbelts or legally required restraints before the vehicle moves.
4. Max 12-Hour Driving Limit: Drivers shall not exceed 12 hours of driving within any 24-hour period, with mandatory breaks to mitigate fatigue.
B. Service Animal & Accessibility Policy
1. Must Accept Service Animals: Under Canadian human rights and disability legislation, drivers cannot refuse rides to individuals with service animals.
2. No Additional Fees: Charging extra for service animals or wheelchairs is strictly prohibited.
3. Mobility Accommodations: Provide reasonable assistance to riders with mobility issues, such as stowing walkers or wheelchairs.
C. Display of Signage
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1. Municipal Requirements: If your city or town requires a removable SPINR sticker or sign, ensure it is properly displayed.
D. In-App Safety Features
1. Real-Time Tracking: The SPINR app offers trip tracking for driver and rider security.
2. Emergency Support: Riders and drivers can share trip details with trusted contacts or contact 911 in emergencies.
4. SPINR CODE OF CONDUCT & COMMUNITY GUIDELINES
A. Professionalism & Respect
1. Courteous Treatment: Greet riders politely. Refrain from offensive or discriminatory behaviour, harassing language, or unwelcome conversations.
2. Anti-Discrimination & Anti-Harassment Policy: SPINR recognizes the diverse and multicultural composition of its platform and appreciates the dignity, worth and contribution of each of its contractors. Under the Ontario Human Rights Code, R.S.O. 1990, c. H.19 ("Code"), every person has the right to freedom from harassment and discrimination. SPINR is committed to ensuring that its platform is free of harassment and discrimination by: monitoring and regularly reviewing human resource/independent contractor policies and procedures to ensure the provision of equality in hiring, training, promotion and working conditions, recognizing the importance of accommodating persons with disabilities in a manner that respects their dignity; thoroughly investigating reported incidents of discrimination and/or harassment in an objective, sensitive and timely manner with due regard to the confidentiality of all parties concerned; providing a fair and effective resolution of harassment and discrimination complaints; taking necessary action against those who are found in contravention of this policy, up to and including termination of membership; and providing support to those affected by harassment and discrimination to ensure their health and wellness.
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1. Scope. This Policy applies to all independent contractors. It applies to work-related events that occur outside the physical platform, including company parties.
2. Prohibited Conduct. SPINR will not tolerate or condone harassment or discrimination by or to its contractors.
3. Definitions:
· "Protected Grounds". The Code protects SPINR’s contractors from discrimination and harassment on the basis of protected grounds. These grounds include a person's race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability or record of offences for which a pardon has been received.
· "Discrimination". Discrimination is differential treatment, whether intentional or not, on the basis of a protected ground, which has the effect of imposing burdens, obligations, or disadvantages not imposed on others or which withholds or limits access to opportunities, benefits and advantages that are available to others.
· "Harassment". Harassment is a course of vexatious comment or conduct that is known or ought reasonably to be known to be unwelcome based on a protected ground. Harassment can take many forms, including, but not limited to: (a) threats, intimidation or verbal abuse; (b) unwelcome remarks or jokes about subjects such as the person's race, religion, disability, age or other characteristics; (c) displaying sexist, racist or other offensive pictures or posters; (d) unnecessary physical contact, such as touching, patting, pinching and/or punching; (e) physical assault; and (f) retaliation in any form for having filed a complaint of Discrimination or assisted in complaint proceedings.
· "Sexual Harassment". Sexual Harassment is any conduct, comment, gesture or contact of a sexual nature. It includes but is not limited to, a sexual invitation or advance or a threat of punishment for the rejection of a sexual advance made by a person in a position to grant or deny a benefit or advancement. Examples of sexual harassment include, but are not limited to: (a) persistent leering (suggestive staring) or other obscene/offensive gestures; (b) unwanted and inappropriate physical contact such as touching, kissing, patting, pinching and/or brushing up against a person; (c) unwelcome sexually-oriented remarks, invitations, requests, jokes and/or gestures; (d) unwelcome sexual flirtations, advances and/or propositions; (e) inquiries or comments about a person's sex life; (f) demands or requests for sexual favours, especially by a person who is in a position of authority; (g) displaying sexually offensive materials; and (h) sexual assault.
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1. Roles and Responsibilities. All contractors have the responsibility to treat each other with respect. All contractors have a responsibility to report any instances of harassment or discrimination to SPINR. All contractors are responsible for respecting the confidentiality of anyone involved in a harassment complaint. Contractors can expect any complaint involving alleged harassment or discrimination to be taken seriously and dealt with promptly, fairly and confidentially.
2. The Complaint Procedure:
· General. Any person who experienced harassment or discrimination or observed others experiencing harassment or discrimination is encouraged to document details of the incident shortly after it has occurred, noting: (a) the name of the parties involved, (b) the date, time and location of the incident; (c) a description of the incident, including words and/or gestures; and (d) the name(s) of witness(es) to the incident. This information will help with any of the resolution methods described.
· Informal Resolution between Contractors. Contractors who feel they have been the target of offensive behaviour are encouraged as an initial step to raise their concern with the alleged offender either in person, by phone or in writing. This step is only suggested if the contractor feels comfortable to do so. SPINR human resources staff can support the contractor in preparing for this conversation and can act as an informal mediator for both parties. Often, the alleged offender may not be aware that their behaviour is unwelcome. A clear message to them may stop the behaviour. If the complaint is not resolved at this stage, SPINR asks its contractors to initiate a formal complaint.
· Formal Complaint. Contractors may initiate the written complaint process at any time by submitting a written complaint to their manager or human resources staff. Complaints may also be initiated by filing a grievance, as applicable under a relevant Agreement. Formal complaints should be made as soon as possible after the date of the alleged incident and no later than after 12 months. Timely filing will allow for a proper investigation while the events are still fresh in the minds of witnesses and will ensure a timely resolution.
· Formal Investigation. In instances where a formal investigation is required, SPINR will appoint an investigator (either internal or external) to conduct a fact-finding investigation, informing the immediate supervisors of the complainant and offender. On a case-by-case basis, if appropriate, SPINR may transfer the offender (or the complainant upon their request) to another location within the organization pending the determination of the complaint. The investigator will conduct individual interviews with the complainant, the offender and any witnesses to the alleged events. Interview subjects may be accompanied by a person of their choice for moral support during any step of the investigation. Interviewees will be asked to review meeting notes and sign them to indicate their accuracy. Upon completion of the investigation, the investigator will review all evidence collected and determine whether it is probable that this policy has been contravened. The investigator will meet individually with the complainant and offender to share preliminary findings of the investigation. At that time, both parties will be afforded an opportunity to provide any additional information they feel may be relevant to the final outcome of the investigation. The investigator may determine that further investigation is required. The investigator will provide a detailed report of findings to the Designated SPINR officer of SPINR. The Designated SPINR officer may seek advice from legal counsel if required. The Designated SPINR officer will work collaboratively with the leadership group to determine the outcome of the investigation and its implementation plan. The Designated SPINR officer will then inform the complainant and offender of its decisions in this regard.
·
1. Potential Outcomes of the Investigation. If a complaint is substantiated, SPINR may take any appropriate action, including the following: (a) counselling, training and close supervision of the offender; (b) providing a written apology to the complainant; (c) permanent separation of the offender and the complainant through the transfer of the former, or, at their request, the latter; (d) disciplinary action against the offender (including demotion, suspension or termination); (e) reporting of the offence to appropriate civil authorities for further action and charges; (f) awareness sessions, training or counselling for managers or other contractors; and (g) other such measures as may be needed to establish or re-establish a positive, productive environment, or to deal with lack of knowledge, poor attitudes or deficiencies within the system.
2. Malicious and Frivolous Complaints. Malicious complaints are considered a contravention of this policy. Should SPINR find that a complaint is malicious or frivolous, appropriate disciplinary action may be taken against the complainant.
3. Retaliation. Retaliation or threats of retaliation toward anyone involved in a complaint investigation is viewed as a violation of this policy. An investigation of such behaviour will occur, and appropriate disciplinary action will be taken, including termination of membership.
4. Confidentiality and Co-operation. All parties involved in the resolution or investigation of a complaint, including the complainant, the alleged offender, and witnesses, are expected to facilitate the process, cooperate and maintain confidentiality. All documentation involved in the complaint process, including the final report, will be maintained in confidence. In all instances, such documentation will be kept in separate personnel files. If there is disciplinary action, the reason for discipline
5. Appeal Procedure. Contractors who are dissatisfied with the outcome of the written complaint procedure may apply by way of a letter to the SPINR and request a review of the decision, stating explicitly the grounds for the request.
6. Alternative Procedures. This policy does not limit the entitlement of any person to make a complaint to the Human Rights Tribunal of Ontario or take any other step which the person is entitled to take at law.
7. Violations may lead to immediate deactivation under provincial human rights codes and SPINR policy.
8. Cleanliness & Odours: Keep your vehicle free of strong smells or excessive mess to ensure rider comfort.
B. No-Smoking & No-Weapons Policy
1. Prohibited Substances: Smoking, vaping, or carrying weapons (including firearms or knives beyond legal allowances) while on the SPINR platform is forbidden.
2. Immediate Penalties: Such violations can lead to account suspension or termination.
C. Zero Tolerance for Drugs and Alcohol
1. No Impaired Driving: Operating a vehicle under alcohol or drug influence (including cannabis, if it impairs your driving) is strictly banned.
2. Severe Offense: Confirmed cases result in permanent deactivation and possible reporting to local authorities.
D. Rider Age Verification
1. 18+ Unaccompanied: Passengers must be 18 or older to ride alone; younger passengers need a parent or guardian.
2. ID Requests: If uncertain, politely request ID. If none can be provided, you may cancel the ride.
E. Recording Device Policy
1. Dashcams: Allowed for security. Comply with local and provincial privacy laws (e.g., signage or notice for audio recording).
2. Passenger Notification: If recording audio, inform riders explicitly.
5. TRIP & PAYMENT POLICIES
A. Event Pricing Transparency
1. Visible Incentives: Event or high-demand pricing is clearly communicated in the app, and all price bonuses go to the driver.
2. No Offline Negotiation: Drivers must not charge additional surcharges beyond what the SPINR app calculates.
B. Payment Dispute Resolution
1. Deadline: Drivers must submit disputes through the SPINR app within 7 days of the trip.
2. Case Review: SPINR investigates individually, factoring in trip logs, rider feedback, and any relevant data.
C. Transparent Pricing
1. App-Only Fare Collection: No off-app or direct cash deals for the base fare are allowed.
2. Adherence to SPINR Rates: Drivers must follow SPINR’s pricing structure without unauthorized modifications.
D. Cancellations & No-Show Fees
1. Minimum Wait: Wait at least 5 minutes before marking a rider a no-show.
2. Review for Excessive Driver Cancellations: High cancellation rates can trigger account review and potential penalties.
E. Tipping Policy
1. 100% Driver Retention: Rider tips (cash or in-app) belong solely to the driver. SPINR takes no portion of tips.
F. Right to Offset or Withhold Payments
1. Right to Offset or Withhold Payments: SPINR reserves the right to offset or withhold any outstanding amounts you owe (including fees, fines, or damage claims) against payments due to you to the extent permitted by applicable law. You will be provided with notice and an explanation of any such offsets.
6. INSURANCE & LIABILITY
Overview
SPINR carries limited insurance to protect drivers and third parties while the platform is in use. However, this coverage does not replace the driver’s legal requirement to maintain personal or commercial auto insurance where applicable.
A. Rideshare Insurance Coverage
1. Personal Auto Insurance: Drivers must maintain valid personal auto insurance aligned with provincial/territorial laws (e.g., Ontario standard auto policy or rideshare endorsements in Alberta).
2. Recommended Endorsements: To avoid coverage gaps, drivers should obtain a rideshare or commercial insurance endorsement where available.
B. SPINR-Provided Insurance
1. App On, No Ride Accepted: Third-party liability coverage applies in limited form.
2. During a Trip: Up to $1,000,000 in liability coverage may be provided, subject to conditions.
3. Reporting Incidents: Accidents must be reported to SPINR within 24 hours with supporting evidence (photos, police reports, etc.).
C. Indemnification
1. Indemnify and Hold Harmless: You agree to defend, indemnify, and hold harmless SPINR, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, liabilities, losses, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
·
1. Your breach of this Policy or any applicable laws;
2. Your use of the SPINR platform or services;
3. Any claims by third parties relating to property damage or personal injury allegedly caused by your negligence or misconduct;
4. Your failure to maintain appropriate insurance coverage in compliance with Section 6 and this Policy document.
D. Limitation of Liability
1. Limitation of Liability: To the maximum extent permitted by law, SPINR shall not be liable to you for any indirect, consequential, special, incidental, or punitive damages or any loss of profits, revenue, or data arising out of or in connection with your use of the SPINR platform. SPINR’s total liability for any claim under this Policy shall not exceed the fees actually retained by SPINR for the ride transaction giving rise to such claim.
7. ACCOUNT & PLATFORM USAGE
A. Personal Account & Fraud Prevention
1. No Account Sharing: Drivers must not lend or rent out their SPINR account.
2. Prohibited Manipulation: Fake trips, inflating fares, or GPS spoofing are considered fraud and subject to account termination.
B. Independent Contractor Status
1. Non-Employment Relationship: This Policy does not create an employer-employee arrangement. You control your schedule and compliance obligations.
2. Prohibition of Unauthorized Subcontracting or Account Sharing: You may not allow any person who is not explicitly approved by SPINR to operate your vehicle or fulfill rides on your behalf. Furthermore, you agree that your SPINR account is personal to you and cannot be shared, sold, leased, or transferred under any circumstances. Any violation may result in immediate deactivation.
3. Tax & Legal Responsibility: Drivers handle their own taxes, fines/penalties, benefits, and compliance with Canadian laws.
4. Deactivation: You consent to, and we may temporarily deactivate your account without notice to investigate whether you have engaged in, or your account has been used in, an activity that is deceptive, fraudulent, unsafe, illegal, harmful to our brand, business or reputation, or that violates this Agreement (including the policies incorporated herein by reference) (any of the foregoing, a “Material Breach or Violation”). You also consent to this Agreement, and we may terminate this Agreement or permanently deactivate your account without notice if we determine at our discretion that a Material Breach or Violation has occurred.
C. Dashcam & Privacy Guidelines
1. Local Privacy Compliance: Ontario, Quebec, and other provinces have distinct privacy rules. Follow them if audio is recorded (signage or verbal notice).
2. No Unauthorized Disclosure: Footage is strictly for safety or dispute resolution, not for public posting or social media.
D. Data Privacy
1. Safeguarding Rider Info: Under PIPEDA (Personal Information Protection and Electronic Documents Act) and/or provincial privacy laws, drivers must secure any personal data gleaned from rides.
2. Misuse Penalties: Sharing or misusing rider data can lead to immediate deactivation and possible legal reporting.
E. Confidentiality and Non-Disclosure
1. Company Information and Trade Secrets: You may learn of confidential or proprietary information about SPINR, its operations, or its technology through your use of the platform. You agree not to disclose such information to any third party without express written permission from SPINR.
2. Scope of Protection: This confidentiality obligation includes, but is not limited to, business strategies, customer information (e.g., aggregated rider data), software features, and financial details.
3. Exceptions: This section does not apply to information already in the public domain or information required to be disclosed under law.
F. Additional Compliance with Future Policies and Regulations
1. Ongoing Compliance with Evolving Policies and Regulations: You acknowledge and agree that various municipal, provincial, or federal authorities may impose new requirements on rideshare operators and drivers over time. You undertake to comply with any updated regulations, licensing requirements, or driver credential standards that become applicable, at your own cost, to continue offering rides via the SPINR platform.
8. DRIVER SUPPORT & REPORTING ISSUES
A. Reporting Problems
1. In-App or Portal: You are required to use SPINR’s driver support channels to report misconduct, collisions, or technical problems.
2. Timely Alerts: You are required to swiftly report significant incidents (crashes, harassment) to help expedite assistance and potential coverage.
B. Zero Retaliation Policy
· Good-Faith Reports: Drivers are protected from retaliation or punishment for raising legitimate safety or policy concerns.
C. Cooperation with Internal and External Investigations
· Good Faith Cooperation: In the event of an incident, complaint, regulatory inquiry, or any investigation involving your activities on the SPINR platform, you agree to cooperate fully and promptly with SPINR, law enforcement, insurance providers, and any relevant authorities. This may include providing witness statements, trip logs, dashcam footage, or other evidence in your possession or control as requested.
9. VIOLATIONS & CONSEQUENCES
A. Disciplinary Actions
1. Minor Infractions: Warnings or retraining may be issued for repeated tardiness, minor policy oversights, or single-time lapses in conduct.
2. Major/Severe Violations: Patterns of misconduct or serious breaches (e.g., DUI, fraud, assault) may lead to account suspension or permanent deactivation.
B. Examples of Severe Violations
1. Harassment or Discrimination: Threatening or hateful behaviour toward riders or staff.
2. Illegal Activity: Drug possession or trafficking, transporting contraband, or violent crimes.
3. Fraud or Fare Manipulation: Creating false trips, artificially inflating prices, or refusing app-based payment.
4. Impaired Driving: Operating under the influence of alcohol or drugs, including cannabis, if it affects driving.
10. FINAL NOTES
A. Legal Relationship
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·
·
1. Independent Contractor: Nothing in this Policy creates an employer-employee, partnership, or agency relationship. Drivers remain responsible for their own taxes, fines/penalties, licensing, and compliance with Canadian law.
B. Right to Appeal
Deactivations or Suspensions: Drivers may appeal within 14 days by contacting SPINR Support. An independent review will be performed, and the outcome is final.
C. Policy Review Clause
1. Updates & Revisions: SPINR reserves the right to modify or supplement this Policy at any time. Drivers will be notified of significant changes via email, in-app messages, or website postings.
D. Contact & Support
Driver Support: For questions, clarifications, or dispute resolutions, contact SPINR Driver Support through the app or official website.
E. Electronic Communications
1. Consent to Communications: By using SPINR, drivers agree to receive electronic notifications about policy updates, service announcements, and any legal disclosures.
F. Force Majeure
Beyond Control: SPINR is not liable for failing to perform obligations under this Policy if caused by events outside its reasonable control (e.g., natural disasters, power outages, strikes, emergencies, pandemics, Government directives).
G. Governing Law
1. Ontario & Canada: This Policy is governed by the laws of the Province of Ontario and, where applicable, federal Canadian laws. Disputes arising under or connected to this Policy are subject to the exclusive jurisdiction of the courts located in Ontario.
H. Potential Local Variations and Full Coverage
While this Policy is designed to be nationwide, each province and municipality may impose distinct regulations. Drivers must:
1. Track Municipal Bylaws: Some cities (e.g., Vancouver, Calgary, Halifax) require separate driver permits, business licences, or additional background checks.
2. Provincial Requirements: Certain provinces (like Alberta) demand a Class 4 or other specialized licence for rideshare.
3. Insurance Endorsements: Rideshare endorsements are often required in certain provinces (e.g., Alberta).
4. Policy Updates: SPINR will attempt to alert you to major changes, but it is ultimately your responsibility to remain informed of local legal shifts.
5. Privacy Laws (PIPEDA): If collecting or transferring personal data, comply with federal or provincial privacy regulations.
Acceptance
By using the SPINR Driver App or accepting trip requests, drivers confirm they have read, understood, and agreed to comply with this SPINR Driver Policy. Failure to comply may result in immediate suspension or permanent removal from the SPINR platform without compensation.
SPINR – Committed to Safe, Fair, and Sustainable Rideshare Services Across Canada
SCHEDULE “B”: SPINR Membership Policy
1. Purpose
To establish clear rules governing the purchase, use, and management of SPINR driver memberships, ensuring fairness, transparency, and accountability for all driver‑partners.
2. Scope
This policy applies to every individual who purchases and maintains an active driver membership on the SPINR platform, regardless of geographic location or tenure.
3. Membership Fees & Non‑Refund Policy
· Non‑Refundable Fees – Membership fees are strictly non‑refundable once paid.
· Activity Requirement for Credit – Within the first 30 consecutive calendar days of an active membership, the driver must:
· Log in and remain online for ride requests during reasonable service hours;
· Actively attempt to accept incoming ride requests; and
· Adhere to all SPINR Driver Terms of Service.
· Free‑Month Eligibility – If, after the 30‑day activity period, the driver has not completed a single ride and SPINR’s internal data confirms continuous activity and acceptance attempts, SPINR will issue a one‑time credit equal to one (1) month of membership fees. No cash refunds will be provided.
4. Billing & Auto‑Renewal
· Memberships renew automatically every 30 calendar days on the original purchase date using the payment method on file.
· If a charge is declined, the account enters a 48‑hour grace period; failure to settle the balance will suspend the account until payment clears.
5. Voluntary Cancellation
· Drivers may cancel at any time through the driver portal. Access continues until the end of the current paid period. No prorated refunds are issued.
6. Price‑Change Notice
· SPINR may modify membership pricing with at least 30 days’ notice via official communication channels. Continued use of the platform after the notice period constitutes acceptance of the new price.
7. Chargebacks & Payment Disputes
· Initiating a chargeback or falsely disputing membership payments with a financial institution constitutes fraud. Drivers who do so will be immediately blocked and permanently deactivated from the SPINR platform.
8. Misrepresentation & Defamation
· Publishing, sharing, or otherwise disseminating misleading or false information about SPINR, its executives, employees, riders, or driver community will result in suspension and may lead to permanent account deletion.
9. Non‑Transferability
· Memberships are personal to the original registrant and may not be sold, assigned, or transferred.
10. Membership Pause (Vacation Hold)
· Eligibility – Drivers may pause their membership when travelling, on leave, or otherwise unavailable to drive.
· Procedure – Submit a pause request through the driver portal at least 48 hours before the intended start date. The pause will take effect at 00:00 (driver local time) on the selected date.
· Duration – A membership may be paused for a minimum of 7 days and up to 90 days within a rolling 12‑month period.
· Reactivation – Log in and select “Unpause Membership” to resume access. Billing will automatically recommence on the next daily cycle.
11. Regulatory Compliance Suspension
· If a driver’s required permit, insurance, licensing, or background check lapses, SPINR may suspend membership access without refund until the deficiency is corrected.
12. Driver Responsibilities
· Pay membership fees on time and maintain valid payment details.
· Keep the driver app active and respond promptly to ride requests.
· Comply with all SPINR policies, local regulations, and vehicle‑for‑hire bylaws.
13. No Guarantee of Ride Volume
Payment of a membership fee grants access to SPINR’s platform and rider marketplace but does not guarantee any specific number of ride requests, earnings, or revenue. Drivers control their availability, acceptance rates, and overall performance.
14. Platform Downtime & Force Majeure
· SPINR is not liable for any loss of earnings caused by scheduled maintenance, network outages, or events beyond its reasonable control, including force majeure events.
15. Limitation of Liability
· To the maximum extent permitted by law, SPINR’s aggregate liability arising from or relating to this membership shall not exceed the total membership fees paid during the preceding 12‑month period.
16. Governing Law & Dispute Resolution
· This policy is governed by the laws of the Province of Saskatchewan. Any dispute shall be resolved through binding arbitration in Regina unless otherwise required by applicable law.
17. Notice & Communication
· Official notices from SPINR will be delivered via the driver app and the email address on file. Drivers are responsible for keeping contact details current.
18. Policy Updates
· SPINR may update this policy periodically. Continued use of the platform after any update constitutes acceptance of the revised policy.
19. Enforcement & Appeals
· Policy violations may result in warnings, temporary suspensions, or permanent deactivation.
· Drivers may appeal enforcement decisions within 7 calendar days by emailing support@spinr.ca with supporting evidence.
20. Additional Provisions & References
· Tax Obligations – Drivers remain solely responsible for filing and remitting all applicable taxes on earnings derived through the SPINR platform. (See Driver Terms of Service – “Tax Obligations.”)
· Data Privacy & Telematics Consent – By maintaining an active membership, you consent to SPINR’s collection and processing of location and telematics data as outlined in the Privacy Policy. (See Privacy Policy – “Telematics & Location Data.”)
· Order of Precedence – In the event of conflict between this Membership Policy and the Driver Terms of Service, the Driver Terms of Service shall control unless this policy expressly states otherwise.
21. Acknowledgement
By purchasing or renewing a SPINR driver membership, you acknowledge that you have read, understood, and agree to abide by the terms of this policy and the SPINR Driver Terms of Service.
SCHEDULE “C”: Promotion and Referral Policy
1. PURPOSE
This Policy sets out the legally binding terms that govern all promotional incentives offered by SPINR Technologies Inc. ("SPINR")—including promo codes, sign‑up bonuses, ride credits, cash‑back offers—and the SPINR Referral Program for Drivers, Riders, and Business Accounts. These provisions form part of, and are incorporated by reference into, the SPINR Driver Terms of Service, and Rider Terms of Service, (together, the "Terms"). In the event of a conflict, the Terms prevail unless this Policy expressly states otherwise.
2. DEFINITIONS
Term
Meaning
Business Account
A SPINR account created with a verified corporate email, a completed business‑billing profile, and at least one authorized contact.
Promotion
Any time‑limited incentive—other than the Referral Program—offered by SPINR (e.g., ride‑credit codes, first‑trip discounts, cash bonuses).
Referrer
A registered Driver, Rider, or Business Account holder who shares a SPINR‑issued referral link or QR code.
Referred Rider
A new user who (i) has never registered with SPINR, (ii) signs up via a valid referral link/QR code, and (iii) completes three (3) Qualifying Trips.
Qualifying Trip
A completed, non‑cancelled trip where the net fare (before tip) meets or exceeds CAD $5.00. Trips that are cancelled or fully refunded do not qualify.
Reward
Monetary payment, ride credit, or SPINR MEDIA advertising credit issued under this Policy.
3. GENERAL PROMOTION RULES
1. Single‑Use & Non‑Transferability. Unless expressly stated, Promotions are single‑use, non‑transferable, hold no cash value, and may not be combined with other offers.
2. Expiration. Unused Promotion value expires at 23:59 local time on the stated end‑date; if none is stated, thirty (30) calendar days after issuance.
3. Stacking Order. Where multiple credits exist, SPINR applies them in the following order (soonest expiry first):
4. a. Expiring ride credits
5. b. Referral credits
6. c. One‑time promo codes
7. d. Wallet cash balance
8. Referral rewards cannot be combined with sign‑up bonuses targeting the same Rider unless explicitly stated.
9. Tax Responsibility. Users are responsible for any tax obligations arising from Rewards or Promotion value (see Section 8).
10. Anti‑Spam / CASL Compliance. Referrers must ensure outreach complies with Canada’s Anti‑Spam Legislation and any similar laws. Mass unsolicited email/SMS or purchased‑list marketing is prohibited.
11. Fraud & Misuse. Any attempt to manipulate, sell, or abuse a Promotion will result in immediate revocation and may lead to account suspension (see Section 9).
4. ELIGIBILITY
1. Registered Users. Referrers must hold an active Driver, Rider, or Business Account.
2. Age of Majority. Referrers and Referred Riders must be the legal age of majority in their province (or state) or have verifiable parental/guardian consent.
3. Employee & Contractor Exclusion. SPINR employees, board members, contractors, and their household members may not participate unless expressly permitted by SPINR in writing.
4. Unique Household Rule. Self‑referrals, or referrals using the same device, payment method, or residential address are ineligible.
5. Payment Method Requirement. Referred Riders must add a valid payment method and pass in‑app verification before trips count toward Rewards.
5. SPINR REFERRAL PROGRAM
5.1 Overview
Step
Action
1
Referrer shares their unique SPINR link or QR code.
2
Referred Rider signs up; the code is automatically attached to the new account.
3
Referred Rider completes three (3) Qualifying Trips within three months of sign‑up.
4
SPINR issues the Referrer’s Reward within seven (7) business days.
5.2 Reward Matrix
Referrer Type
Reward Options
Delivery Method
Driver
$5 cash
Direct deposit / SPINR Wallet
Rider
$5 ride credit
In‑app Wallet
Business
Choose one per referral:• $5 cash• $5 corporate ride credit• $7.50 SPINR MEDIA credit
Cash: ACH/direct depositCredits: Account Wallet
No maximum cap applies to the number of qualifying referrals.
5.3 Key Terms
1. Automatic Tracking. If the referral code is not applied at sign‑up, the referral cannot be added retroactively.
2. Business Reward Election. Businesses must designate their reward type in their dashboard before payment processing; the default is ride credit if no choice is recorded.
3. Data Transparency. Referrers can view real‑time referral status in the Referral Status tab of their in‑app Wallet or Business Dashboard.
6. REWARD ISSUANCE & EXPIRATION
1. Cash Rewards. Disbursed to the payout method on file. SPINR may issue a T4A/T4A‑NR slip for total cash Rewards ≥ CAD $500 in a calendar year.
2. Ride Credits. Cannot be applied to tips, memberships, or in‑app purchases, and have no residual cash value.
3. SPINR MEDIA Credit Acceptable Use. MEDIA credits may not be used for political advertising, discriminatory content, or any material that violates SPINR Ad Policies. SPINR reserves sole discretion to decline or remove any ad creative.
4. Expiry. Ride, corporate‑ride, and SPINR MEDIA advertising credits expire three (3) months after issuance.
5. Non‑Transferability. Rewards are non‑transferable and have no cash value until credited.
7. BRAND USE (BUSINESSES)
Businesses may use SPINR word marks or logos only in their unaltered form and solely to promote this Referral Program, in accordance with SPINR Brand Guidelines. Unauthorized co‑branding is prohibited.
8. TAXES
Participants are solely responsible for reporting and remitting all applicable income, sales, or value‑added taxes associated with Rewards or Promotion value.
9. FRAUD, ABUSE & DISQUALIFICATION
SPINR may, at its sole discretion, withhold, reverse, or claw back any Reward or Promotion—and suspend or terminate associated accounts—if it suspects:
· Bulk or automated account creation;
· Referral farming, self‑referrals, or circular transactions;
· Misrepresentation, chargebacks, or violation of law or SPINR policies.
Decisions under this Section are final and may be made without prior notice.
10. DISPUTE RESOLUTION FOR REWARDS
Questions about referral status or Promotional credit must be raised within thirty (30) days of the disputed event. SPINR’s internal transaction logs are conclusive.
11. PROGRAM & POLICY CHANGES
SPINR may amend, suspend, or terminate any Promotion or the Referral Program at any time. Changes that materially affect qualification criteria (e.g., number of Qualifying Trips, Reward values, geographic availability) will be posted in‑app and take prospective effect only. Continued participation after an update constitutes acceptance of the revised terms.
Void where prohibited. Certain jurisdictions may restrict promotional incentives; participation is invalid where such incentives are unlawful.
12. DATA PRIVACY
Participation requires processing of certain personal and usage data. Such processing is governed by the SPINR Privacy Policy, incorporated herein by reference.
13. GOVERNING LAW & DISPUTE RESOLUTION
This Policy is governed by the laws and dispute‑resolution procedures specified in the applicable Terms.
14. CONTACT
Questions may be directed to support@spinr.ca
SCHEDULE “D”: Driver Document Compliance Policy
1. Purpose
This policy sets the minimum documents, renewals, and in‑vehicle proofs every SPINR driver must maintain to comply with:
· Federal, provincial, and territorial transportation and employment laws
· Applicable municipal vehicle‑for‑hire or passenger transportation by‑laws (e.g., Toronto Municipal Code Chapter 546, Montréal Règlement 20‑030, Vancouver Vehicle for Hire By‑law No. 6066)
· SPINR’s internal safety, accessibility, and risk‑management standards
Failure to comply may result in immediate account suspension or termination under Section - reference - Driver Terms of Service
2. Driver Responsibilities
1. Upload accurate, legible copies of each document in Section 3 before the stated deadline.
2. Re‑upload updated copies before the document’s expiry date shown in the driver‑app portal.
3. Carry originals (or digital equivalents) in the vehicle while online, where required by local law.
4. Display the SPINR and/or city‑issued sticker in the rear passenger‑side window at all times (photographic proof on request).
5. Notify SPINR within 24 hours of any change that affects document validity (e.g., license suspension, insurance cancellation, immigration‑status change).
6. Co‑operate with audits or enforcement inspections conducted by SPINR, provincial ministries of transportation, or municipal by‑law officers.
7. Consent to telematics and trip‑data collection, as described in the SPINR Privacy Policy and required by local regulations.
3. Required Documents & Renewal Cadence
#
Document
Submission Timing
Renewal / Update Requirement
1
Provincial/Territorial Driver’s License (Class G, 5, or higher)
At onboarding
Upload new copy whenever the licence renews (varies by province; typically every 4–5 years).
2
Municipal Vehicle‑for‑Hire / PTC Driver License Certificate (where required—e.g., Toronto, Ottawa, Calgary, Edmonton, Vancouver)
Within 7 days of issuance
Renew and upload each licensing term (annually).
3
Driver Profile Photo (meets municipal spec: neutral expression, < 6 months old, white background)
At onboarding
Refresh if appearance changes materially or at least every 3 years.
4
Vehicle registration / ownership permit
At onboarding
Update annually when plate validation renews or if vehicle changes.
5
Proof of personal auto insurance (pink slip + TNC endorsement, e.g., OPCF 6A or SEF 6C)
At onboarding
Upload each new policy term (typically every 12 months) or upon insurer change; endorsement page must show ride‑sharing coverage.
6
Safety Standards Certificate (SSC) or provincial equivalent (annual vehicle inspection)
• New drivers: within 36 days of inspection
• Existing drivers: current SSC on file
Upload updated inspection certificate every 12 months.
7
Annual Background Screening Authorization (criminal record + driver abstract)
At onboarding
SPINR initiates re‑screening every 12 months; driver must consent and remain in good standing.
8
Provincial‑approved Driver‑Training Certificate (e.g., Ontario Approved TNC Course)
At onboarding
• Standard vehicles: one‑time
• Wheelchair‑accessible vehicles (WAV): refresher every 4 years.
9
Proof of entitlement to work in Canada (passport, PR card, work permit, SIN confirmation)
At onboarding
Update before document expiry or any immigration‑status change.
10
Proof of SPINR Membership Receipt
At onboarding
Proof Membership has been paid to activate the account
11
Banking information (void cheque or direct‑deposit form)
At onboarding
Update if bank account changes.
The driver portal displays an expiry countdown for every uploaded document and sends reminders 30, 14, and 7 days before the due date.
4. In‑Vehicle Document & Equipment Requirements
Item
Must be Carried / Displayed
Legal Basis
Driver’s License
Always
Provincial Highway Traffic Acts
Vehicle registration permit
Always
Provincial Highway Traffic Acts
Insurance pink slip with TNC endorsement
Always
Provincial insurance regulations
Latest Safety Standards Certificate
Always
Municipal by‑laws
SPINR or municipal sticker (rear passenger‑side window)
Affixed at all times; photograph on request
Municipal by‑laws
City PTC / Vehicle‑for‑Hire Driver License card (if issued)
Always
Municipal by‑laws
WAV securement equipment & accessibility aids (if applicable)
Always
Accessibility standards & municipal by‑laws
5. Enforcement & Consequences
Non‑Compliance Scenario
SPINR Action
Expired or missing document
Immediate in‑app suspension until valid copy is approved
Material falsification of documents
Permanent account deactivation and possible legal action
Repeated late renewals (3+ in 24 months)
Mandatory compliance review; potential fines or termination
Failure to display sticker or supply in‑vehicle proofs on request
7‑day suspension; reinstatement only after proof supplied
Refusal to co‑operate with audit or enforcement inspection
Account suspension pending investigation
6. Data Privacy & Retention
All documents are collected and processed in accordance with the SPINR Privacy Policy and applicable privacy statutes (e.g., PIPEDA, Québec Bill 64). SPINR retains copies for as long as required by law or for risk‑management purposes, after which they are securely deleted or anonymized.
By continuing to access the SPINR platform after the Effective Date, drivers acknowledge that they have read, understood, and agree to comply with this Canadian Driver Document Compliance Policy.