How can we help?
Everything about riding, driving and your account — in one place.
The fastest answer
The box at the top of this page, the chat bubble in the corner, or the app. It searches the same help material you see below and answers in plain language — and in the app it can price a trip, book or schedule a ride, and pull up a past receipt.
Riding with Spinr
Request rides, payments, trip issues, and lost items
How to request a ride
Requesting a ride with Spinr
Getting a ride with Spinr is quick and easy. Follow these simple steps:
Step 1: Open the Spinr app
Launch the Spinr app on your phone. Make sure you're logged into your account.
Step 2: Enter your destination
Tap "Where to?" and enter your destination address. You can search by address, business name, or saved locations.
Step 3: Choose your ride type
Select from available ride options. You'll see the estimated fare and arrival time for each option.
Step 4: Confirm your pickup location
Make sure your pickup pin is in the right spot. You can adjust it by dragging the map.
Step 5: Request your ride
Tap "Request Spinr" to confirm. You'll be matched with a nearby driver.
Track your driver
Watch your driver approach in real-time on the map. You'll get notifications when they're nearby.
Adding and managing payment methods
Managing your payment methods
Spinr makes it easy to add and manage your payment options.
Adding a new payment method
- Open the Spinr app and tap on your profile icon
- Select "Wallet" or "Payment"
- Tap "Add payment method"
- Choose from credit/debit card, or other available options
- Enter your payment details and save
Accepted payment methods
- Visa, Mastercard, American Express
- Prepaid cards
- Apple Pay and Google Pay (where available)
Changing your default payment method
Tap on any saved payment method and select "Set as default" to use it for all future rides.
Removing a payment method
Swipe left on any payment method to reveal the delete option, or tap to edit and select remove.
Lost and found for riders
Left something behind?
We know how stressful it can be to lose something. Here's how to get your items back.
Contact your driver
- Open the Spinr app
- Go to "Your Trips" or "Ride History"
- Select the trip where you left your item
- Tap "I lost an item"
- Follow the prompts to contact your driver
What happens next?
If your driver finds your item, you can arrange a mutually convenient time and place to pick it up. A small return fee may apply.
Tips for getting your items back
- Act quickly - contact your driver as soon as possible
- Be specific about what you lost and where in the car it might be
- Be flexible with pickup arrangements
If you can't reach your driver
Contact Spinr support at support@spinr.ca and we'll help coordinate.
Driving with Spinr
Earnings, vehicle requirements, and driver support
How and when driver pay is calculated
Understanding your earnings
Your earnings are calculated based on several factors for each ride.
How earnings are calculated
For each ride, you earn:
- Base fare: A set amount for accepting the ride
- Distance: Amount per kilometer driven
- Time: Amount per minute of the trip
- Tips: 100% of tips go directly to you
When you get paid
Earnings are deposited directly to your bank account every week on Tuesday. The pay period runs Monday to Sunday.
Viewing your earnings
Open the Driver app and tap on "Earnings" to see your daily, weekly, and trip-by-trip breakdown.
Bonuses and incentives
You may qualify for additional bonuses during peak hours or for completing a certain number of rides.
Applying to Drive
Application process, required documents, and approval
Profile & Account
Account settings, payments, and personal information
Using the App
App basics, troubleshooting, and settings
Safety & Policies
Safety guidelines, policies, and accessibility
Safety guidelines and policies
Your safety is our priority
At Spinr, we're committed to keeping both riders and drivers safe.
For Riders
- Verify your ride: Always confirm the driver's name, photo, and license plate before getting in
- Share your trip: Use the "Share ride status" feature to let friends and family track your trip
- Sit in the back: For added safety, we recommend sitting in the back seat
- Wear your seatbelt: Always buckle up for every ride
For Drivers
- Follow traffic laws: Always obey speed limits and traffic signals
- Keep your vehicle clean: A clean car provides a better experience
- Stay alert: Never drive while fatigued or under the influence
- Be respectful: Treat every rider with courtesy and respect
In case of emergency
Use the in-app emergency button to quickly contact local authorities. Your location will be shared automatically.
Report concerns
If you ever feel unsafe, report the incident through the app or contact us at support@spinr.ca.
Quick answers
What is Spinr?
Spinr is a proudly Canadian rideshare platform serving Saskatoon, Saskatchewan. We connect local riders with local drivers through the Spinr app, with clear pricing and no surge pricing.
Ride local. Support local. Fair, both ways.
Where is Spinr available?
Spinr is currently available only in Saskatoon, Saskatchewan. We are proudly Canadian, helping local riders connect with local drivers. Enter your pickup and destination in the app to check availability for your trip.
How do I book a ride?
Open the Spinr app, enter your pickup and destination, choose an available vehicle option, and confirm. You can review the fare and estimated pickup time before booking.
A temporary authorization hold may be placed on your card when you request a ride. This is separate from the final trip payment.
How do I cancel a ride, and will I be charged?
You can cancel from the ride screen. It's free before a driver accepts your ride and for 2 minutes after they accept. After that, or once your driver has arrived at pickup, a $4.50 cancellation fee applies, and $4.00 of it goes to your driver.
Can I schedule a ride for later?
Yes. Choose Schedule when booking and select your preferred pickup date and time. Scheduling lets you request a future pickup, but driver availability and arrival times can vary. Check the app for updates as your pickup time approaches. If your plans are time-sensitive, allow extra time for your journey.
How do I get a receipt for my trip?
Open the trip in your ride history to view and share its receipt. The receipt shows the trip fare and any applicable fees, taxes and tips. Spinr does not apply surge pricing.
Can I get a ride at night or early in the morning?
Open the Spinr app to check for available rides in Saskatoon at your preferred time. Availability depends on drivers being online, and a ride is not guaranteed. If you are travelling for an appointment or flight, allow extra time and check the app before you need to leave.
What should I do when no driver is available?
Check that your pickup location is correct and try again when a driver becomes available. Wait for the current search to finish or cancel it before starting another request, so you do not create duplicate bookings.
If the app shows a pending payment, check the pending-charge guidance in Help before requesting another ride.
How can I send pickup instructions or contact my driver?
Use the in-app chat option to message your assigned driver. You can also add a Note for driver before the trip starts, such as your entrance, meeting point or gate instructions. Keep the note short and clear.
Still stuck? A human, then.
support@spinr.ca — include your trip date if it’s about a ride.
Support → chat with us. Your trip details come along automatically.
Request account deletion — we keep only what the law requires.
The fine print: Terms of service · Privacy policy